EMI Options FAQ’s

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EMI Options

EMI available on HDFC Bank, Citibank, ICICI Bank, SBI Card, Standard Chartered Bank and Kotak Mahindra Bank credit cards.

Total Cost shown below does not include shipping charges.

Banks may charge you pre-closure and interest charges when you cancel/return an EMI order.

EMI is one of the payment methods available on store.softcell.com which allows you to pay for your orders in easy monthly installments. The payment method is only available for customers using credit cards issued by ICICI Bank, AXIS, HSBC, INDUSIND, RBL Card, Standard Chartered Bank and Kotak Bank.

For any item which is priced at or over the EMI eligibility threshold of Rs 5,000, the product detail page will automatically show a label that this item is eligible for EMI and also display a table with the EMI rates and amounts for that item across different EMI tenures and banks.

During the checkout phase, if your purchase is eligible for EMI and if you have a credit card from any of the eligible banks mentioned above, you will also see the EMI options for each of your eligible cards on the ‘Select a payment method’ page just before you pay.

A minimum purchase value of Rs. 5000 is required to avail the EMI facility and the facility can be availed for tenures of 3, 6, 9 or 12 months.

The interest rate charged varies from bank to bank. Here is a summary of the interest rates:

Tenure ICICI AXIS HSBC STANDARD
CHARTERED
RATNAKAR
BANK
INDUSIND KOTAK
3 Months 13.00% 12.00% 12.50% 13.00% 13.00% 14.00% 12.00%
6 Months 13.00% 12.00% 12.50% 13.00% 13.00% 14.00% 12.00%
9 Months 13.00% 12.00% 13.50% 14.00% 13.00% 14.00% 14.00%
12 Months 13.00% 12.00% 13.50% 14.00% 13.00% 14.00% 14.00%

The rates shown above are annualized interest rates charged on a monthly reducing balance. This means that the principal amount is reduced with every EMI and the interest is calculated on the outstanding balance.

There is no processing or convenience fees charged on any EMI transactions.

Note:

  • Orders containing items from multiple sellers can be converted into EMI purchases as long as the total value of the order is above Rs. 5000.
  • EMI purchases need to be made on a single credit card and cannot be split across multiple cards.
  • EMI monthly schedules begin from the next card billing statement post the transaction date as determined by your bank.

Credit Limit
Your bank will block the credit limit on your card to the extent of your purchase and release it in a phased manner as and when you pay back your EMIs.

Example: If you have made a 3-month EMI purchase of Rs 25,000 and your credit limit is Rs 1,00,000 then your bank will block your credit limit by Rs 25,000 and thus your effective, available credit limit after the purchase will only be Rs. 75,000. As and when you pay your EMI every month, your credit limit will be released by that equivalent amount.

Sample EMI calculation

Tenure Purchase Amount
(at Softcell)
EMI
(payable monthly to bank)
Interest rate
(charged by bank)
Total Cost
(payable to bank)
Total Interest
(payable to bank)
3 Months Rs. 10,000 Rs. 3400.22 12% Rs. 10,200.66 Rs. 200.66
6 Months Rs. 10,000 Rs. 1725.48 12% Rs. 10,352.90 Rs. 352.90
9 Months Rs. 10,000 Rs. 1181.71 15% Rs. 10,635.35 Rs. 635.35
12 Months Rs. 10,000 Rs. 902.58 15% Rs. 10,831 Rs. 831

Unavailability of EMI
EMI option could be unavailable to you for several reasons.Your bank has the discretion to either approve or reject an EMI offer on the basis of your eligibility for a loan. While shopping on store.softcell.com, if you choose an EMI option, the bank instantaneously decides your eligibility for the loan and either communicates an approval or a rejection decision to store.softcell.com. If rejected, the order will be cancelled on store.softcell.com and you can place a new order using a different payment method. If you are not eligible for an EMI offer, you should approach your bank to understand why and what your alternative options to convert your purchase to an EMI are.

Cancellation of EMI
Cancellations of any order placed using EMI as a payment option will result in change in the terms and conditions of EMI with your bank.

If you cancel or return an order purchased using EMI, SOFTCELL will refund the entire purchase amount to you immediately. For partial order cancellations, SOFTCELL will refund that amount back to you. You will then need to contact your bank to confirm how the EMI scheme on your credit card has been modified.

For any queries regarding foreclosure/ pre-closure of your EMI transaction or on amounts charged on your credit card, please contact your bank.

Terms & Conditions of EMI
The following terms & conditions apply to any transactions made using EMI as a payment option on store.softcell.com.

SOFTCELL facilitates Equated Monthly Installments (“EMI”) payment method on all purchases worth Rs 5,000 and above made on www.store.softcell.com using ICICI Bank, Axis Bank, HSBC, Standard Chartered, Ratnakar Bank, INDUSIND Bank, Kotak Bank credit cards.

Customers can combine items into a single purchase on store.softcell.com and convert the purchase into an EMI

The EMI facility is not available on purchases made using Debit cards, Net Banking or Cash on Delivery payment methods.

The EMI facility is being offered by the respective banks to the customer and SOFTCELL has no role to play in the approval, extension, pricing, modification, pre-closure, closure or any matter incidental thereto pertaining to offering of the EMI facility, which is decided at the sole discretion of the bank.

The EMI facility being offered by the banks to the customers is governed by the respective terms and conditions of each bank/issuer and the customer is advised to approach the bank/issuer in case of any complaint, dispute or enquiry about an EMI transaction.

Service tax, Education cess and other taxes will be levied by the banks on the charges levied by them for the EMI facility as mandated by applicable laws and regulations.

SOFTCELL reserves the right to stop facilitating this service on www.store.softcell.com without any prior notice.

SOFTCELL on a best effort basis displays representative EMI related information (EMI amount, Interest rate charged, Total amount payable) for the customer’s purchase on its website as per the information shared with it by the respective banks on an “AS IS” basis. Banks/IIssuers are the authoritative source of this information and customers are advised to directly contact their bank/issuer for any further clarifications in this regard. For more information, we request you to review the terms and conditions of the respective banks offering such EMI facility.

SOFTCELL does not charge the customer any processing or convenience fee for the purpose of facilitating the EMI facility for its customers.

In the case of customer cancellations or return of items purchased on EMI, SOFTCELL will facilitate the refunds for and on behalf of the sellers as per the relevant refund policy. The customer is advised to check with the respective bank/issuer offering the EMI how the cancellations or refund will affect the EMI terms and of any pre-closure or interest charges levied on the customer.

SOFTCELL shall not be held liable for any dispute arising out of or in connection with such EMI facility being offered by the respective banks/issuer including but not limited to the authenticity and/or accuracy of any EMI information supplied by the banks to SOFTCELL for displaying on its website.