SHIPPING & DELIVERY POLICY
Terms & Conditions
We welcome you to our website – softcell.com (herein referred to as ‘website’ or ‘softcell.com’). To avail the services offered at softcell.com, we request you to kindly review the below terms and conditions. It is a must that you agree to the following terms and conditions in order to shop or browse at softcell.com.
Kindly read the below term and conditions carefully as they are applicable for current as well as future services offered by and on softcell.com.
Terms and conditions that are binding for all purchases
Products you purchase on our website are considered to be deemed offers for you to purchase our products. Our acceptance of your offer will be expressed by issuing a confirmatory e-mail and/or sms confirmation. Our acceptance is expressly subject to and conditioned on your assent to these terms and conditions of sale.
When you visit softcell.com, send email(s) to us or received emails from us, it is understood that you are agreeing to communicate with us electronically. It will be our endeavor to communicate with you either by e-mail or by posting notices/updates on our website.
All prices posted on this website are subject to change without notice. Prices prevailing at commencement of placing the order will apply. Posted prices will include all central and state taxes but may exclude local municipal taxes which, if applicable and when paid locally during transit, will have to be paid by you based on the payment receipt we issue or the proof of payment we show to you.
Payments for 100% of the invoice amount must be received by us prior to shipping. We accept payment for online purchases by netbanking, credit card, debit card. EMI facility may be available with us and where available shall be specifically mentioned against the product purchase or the offer. Any additional payment if required to be made towards local taxes/levies may be paid by cash or cheque for which the company will issue a proper receipt.
Shipping and Handling
Product will be delivered in select cities* that are serviceable by us. We encourage you to check for the delivery location coverage before you place the order.
For areas not mentioned in the list of delivery locations, customers have to collect the material from our warehouse or office, as per the notification mail they receive on placing of orders.
List of Delivery Cities :- Municipal limits of Delhi, Gurgoan, Noida, Chennai, Bangalore, Hyderabad, Mumbai, Pune, Pimpri, Chinchwad
Our logistics team will contact you for the delivery. Once an order is placed, we will not entertain any special requests (e.g.: for change of delivery address or insistence on specific time for delivery).
Replacement policy of defective product
In case you receive a defective product upon delivery, you may contact us immediately. We should get a formal communication about the defective product delivery by email within 2 days of delivery of the product on the email id: [email protected]
Softcell will take up the matter with the supplier or an authorised service center for replacement of the defective product. Customers have to cooperate during the replacement process and where required bear additional charges if applicable. Softcell does not directly or indirectly offer guarantee to provide free replacement as the product is only covered under manufacturer’s warranty policy.
We request you to read and understand the below carefully:
Any product that you wish to return should include the original packaging in which it was delivered.
Products must be in their original condition along with the original invoice.
Only unused, unaltered, unsoiled products with their original tags/invoice will be accepted
Packaging should be intact
Repairs/ Replacements will be considered based on manufacturers’ warranty policies.
Cancellation of Order by Customer
We have a ‘No Cancellation, No Refund’ policy once the product has been shipped to your address.
If any orders are cancelled by you after placing the order and before being shipped by us, then Softcell will charge restocking fee applicable as per the product category, which will be a minimum of 15% of the order value or higher. Refund will be made within 15-20 working days be cheque after deducting such restocking fee as applicable. The company also reserves the right to provide you a coupon in lieu of the refund amount and the coupon can be used by you for making other online purchases within the site.
As per manufacturer’s warranty policy.
Cancellation of Order by Softcell
Softcell reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. In the event of Softcell cancelling you order, 100% payment shall be refunded and we shall inform you by email about the same.
Authorisation to access the Website and its content
General: You are granted a limited authorisation to access this website and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of the company.
No reproduction: This website or any portion of this website may not be reproduced, duplicated, copied, sold, visited, or otherwise exploited for any commercial purpose without express written consent of Softcell.
No framing: You may not frame or utilize framing technologies to enclose any trademark, logo, or other proprietary information ( including images, text, page layout, or form) of softcell.com without the express written consent.
Metatags: You may not use any metatags or any other ‘hidden text’ utilizing softcell.com’s name or trademarks without the express written consent of softcell.com. Any unauthorized use terminates the permission or authorisation granted by Softcell.
Reviews, Comments, Communications, and other content
Nature of content: Visitors to the website may post reviews, comments and other content and other communications; and submit suggestions, ideas, comments, questions or other information, as long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights to otherwise injuries to third party or objectionable and does not consist of or contains software virus, political campaigning, commercial solicitation, mass mailing or any form of spam.
False information: You may not use false email address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. We reserve the right to remove such content.
Risk of Loss
All items purchased from Softcell.com are made pursuant to the shipment contract. This means that the risk of loss and title for such item passes on to you upon the products delivery.
Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including‚ without limitation‚ strikes‚ lock-outs and other industrial disputes‚ breakdown of systems or network access‚ flood‚ fire‚ explosion or accident.
We through our website Softcell.com attempt to be as accurate as possible. Product description provided for online purchase are similar to that communicated by the OEM to us. We offer no warranties that the product description and any other content on this website are accurate, complete, reliable, current or error free.
Site Policies, Modification, and Severability
Please do review our other policies. We reserve the right to make changes to our website, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and will not affect the validity and enforceability of any remaining conditions.
Intellectual Property Rights
Copyright Protection: All content included on this site, such as text, graphics, logos, button icons, audio clips, digital downloads, data compilations and software, is the property of either Softcell.com or the OEMs whose products are sold on our website. The compilation of all the content on this site is the exclusive property of Softcell.com and protected by Indian Copyright law.
All Softcell.com graphics, logos, page headers, button icons, scripts and service names are trademarks or trade dress of Softcell.com. Softcell.com’s trademarks and trade dress may not be used in connections with any product or service that is not of Softcell.com. All other trademarks not owned by Softcell.com or its affiliates that appear on Softcell.com or its affiliate sites are the property of their respective owners, who may or may not be affiliated with, connected to, associated with Softcell.com or its affiliates.
Governing Law and Jurisdiction
These terms and conditions will be construed only in accordance with the laws of India. In respect of all matters/disputes arising out of, in connection with or in relation to these terms and conditions or any other conditions on this website, only the competent Courts at Mumbai, Maharashtra shall have jurisdiction, to the exclusion of all other courts.
Disclaimer of warranties and Limitation of Liability
This site is provided by softcell.com on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.
To the full extent permissible by applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. We do not warrant that the site Softcell.com, its servers, or email sent from softcell.com are free of virus or other harmful components. Softcell will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive and consequential damages.
Unless otherwise expressly stated in these terms and conditions‚ all notices from you to us must be in writing and sent to our contact address at:
Softcell Technologies Ltd.
303 B-Wing, Commercial-1
Kohinoor City, Kirol Road, Kurla (W)
Mumbai – 400070