SUPPORT & HANDHOLDING

We work closely with your IT department for a smooth transition into Mac/iOS environment

Support & Handholding

IT teams who are in the process of deploying Apple devices in the enterprise often require support and handholding. Softcell works closely with IT teams during the deployment process. Our team of technical consultants work onsite along with the IT teams of customers in ensuring a seamless deployment and transition to a Mac / iOS environment.

Once the deployment sign off is complete, we have a range of post sales support services that enterprise customers can consider.

  • Onsite helpdesk
  • 24x7 telephonic / email support
  • 10/25/50 incident pack for onsite support
  • Depending on the specific support requirement of customers, we create a custom support proposal to ensure that our technical support experts manage the Mac/iOS environment in the enterprise on behalf of the IT team.